I hate AT&T. Hate them. Hate them, hate them!! I think they pay their reps on how much false information they can pass out and how many times they can shirk their duties onto the local phone company.
Not being one to let an arguement go unsupported, here is a prime example:
Me: "Company Name, this is Catherine striving to provide you with excellent service: (gag)
Customer: Hi AT&T is my long distance provider and they are sending me 2 bills. I called them to see about getting them consoladated into one bill and they told me to call you.
Me: (thinking many many not so nice words about F-ing AT&T). Hmmm. Let's make sure I'm understanding your situation correctly. You have 2 bills. Both from AT&T right?
Customer: Right
Me: And they referred you, to us.
Customer: Right. I didn't think it sounded quite right, but here I am.
Me: I see. Give me a moment please to let me choose my words carefully. Okay. Although we here at (company name) are able to do some things on behalf of AT&T, we can not access their billing system to make changes. Unfortunately I have to refer you back to them for this change. I'm guessing it was a misunderstanding on the initial reps part and maybe with some more detail and clarification they will be able to assist you.
Customer: (laughs) You said that well. I didn't think that seemed right.
Me: You have no idea....( (%T#)(#$^#$)@#*$*@&T$)#%*^#)$P()%( I hate AT&T!!!!) Is there anything else I can help you with today?
Customer: No thank you.
Me: Well, thank you for choosing (company name). Would you say I've provided you with very satisfying service today? (double gag)
This is a rant that will NEVER end. I hate AT&T!!!!!! I will not give them my telephone service if they were the last carrier on earth.
Not being one to let an arguement go unsupported, here is a prime example:
Me: "Company Name, this is Catherine striving to provide you with excellent service: (gag)
Customer: Hi AT&T is my long distance provider and they are sending me 2 bills. I called them to see about getting them consoladated into one bill and they told me to call you.
Me: (thinking many many not so nice words about F-ing AT&T). Hmmm. Let's make sure I'm understanding your situation correctly. You have 2 bills. Both from AT&T right?
Customer: Right
Me: And they referred you, to us.
Customer: Right. I didn't think it sounded quite right, but here I am.
Me: I see. Give me a moment please to let me choose my words carefully. Okay. Although we here at (company name) are able to do some things on behalf of AT&T, we can not access their billing system to make changes. Unfortunately I have to refer you back to them for this change. I'm guessing it was a misunderstanding on the initial reps part and maybe with some more detail and clarification they will be able to assist you.
Customer: (laughs) You said that well. I didn't think that seemed right.
Me: You have no idea....( (%T#)(#$^#$)@#*$*@&T$)#%*^#)$P()%( I hate AT&T!!!!) Is there anything else I can help you with today?
Customer: No thank you.
Me: Well, thank you for choosing (company name). Would you say I've provided you with very satisfying service today? (double gag)
This is a rant that will NEVER end. I hate AT&T!!!!!! I will not give them my telephone service if they were the last carrier on earth.
